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Delivery Process

View information on our delivery process here.

International

1. Global Destinations

All international orders from the Super Nano Online Shop are shipped via Hong Kong Post.

The countries we are delivering to are as follows:

United States, Canada, Mexico, Brazil, France, Belgium, Germany, Netherlands, Switzerland, Luxembourg, United Kingdom, Ireland, Spain, Portugal, Denmark, Finland, Norway, Sweden, Iceland, Latvia, Poland, Austria, Hungary, Slovenia, Serbia, Turkey, Israel, Lebanon, Russia, Japan, South Korea, Macao, Vietnam, Cambodia, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia, New Zealand and South Africa.

2. Payment

All orders within the Super Nano Online Shop are settled in HKD dollars. Please note there may be costs incurred for the currency exchange by your credit card provider.

3. Packing and Delivery

All international orders are dispatched within 48 business hours.

• Tracking

To Track your order, please go to the following link and enter the "tracking number" found in the order shipped notification: https://www.hongkongpost.hk/en/mail_tracking/index.html

4. In Transit

Once order is dispatched, you will receive a dispatch notification and from then it usually takes around 7 - 14 working days for the order to arrive at your designated address. For destinations in extensive territory like Russia, Brazil and Mexico, it may take more delivery time.

5. Customs & Taxes

Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance at your destination country. Super Nano Shop does not assume responsibility for the duties and/or taxes arise from the ordered products. Custom policies vary from country to country; shall you have any queries, we suggest you enquire your local customs office for information.

6. Questions

Shall you have any questions or enquiries about your order, please message us using the message button above.

Hong Kong

Once order and payment confirmation have been received, order will be dispatched within 24-48 business hours.

All Hong Kong orders will be dispatched via

SF Express;

EF Locker Self-pickup (supporting over 1000 EF Lockers in Hong Kong)