Standard Return Policy
All orders may be returned for a refund of the sale amount of the order.
Simply return the item(s) including any additional items or accessories that came with the package to us in their original condition within 28 days of receipt. Unfortunately we cannot pay for cost of the return mail fees – Thank you for your understanding.
Original condition means:
• No damage or stains on the products
• Product remains unused and unopened
• All barcodes present
• In Resell-able condition
All free gifts must be sent together with the order for the return and refund process. If the free gift is not returned, the retail amount of the gift will be deducted from the refund amount.
We do not accept proportionate refunds. That is, when there are one or more bottles missing from the original order. Sometimes, discounts are added for the more bottles you buy, therefore we stand firm in not refunding when it is not in the "original condition" you have received it.
If you are looking at buying our products as a sample or "try before you buy" mindset, please only order one bottle only.
To process your refund:
1) Confirm your refund by messaging us here on the "message button".
2) Please send all return orders & items in their original condition to:
Super Nano Returns
Shop S065 & S075, 2/F, The Capital,
61-65 Chatham Road South, Tsim Sha Tsui, Hong Kong
Phone: +852 5277 5332
3) Once we receive the returned products and determine that they are in satisfactory condition, the refund will be credited back to your credit card account within 14 business days.
Thank you for your Support